These Conditions of Contract regulate the use of the online store www.elephantrooms.es, for which he is legally responsible Ana Ramos Delmas, onwards, Elephant Rooms. These Conditions will be accepted by the parties without reservation, and may be modified at any time and without prior notice, so it will be the responsibility of the User to read them each time they make a purchase, since the conditions in force at the time of conclusion of the contract will be those that are applicable.

Applicable legislation

This electronic contract is concluded under Spanish regulations and specifically under the legal regime imposed by Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (LSSICE) and by Law 03 / 2014, of March 27, General for the Defense of Consumers and Users (LGDCU).

The electronic contract will not be filed by a third party and the language for its conclusion is Spanish. These general conditions may be stored and reproduced at any time by the user who makes a purchase through the options of his internet browser, and must be accepted before proceeding to the payment of the order.

User Account and Bug Fixes

In order to make online purchases in this store, registration is necessary by creating a "User Account". You can register at any time by clicking on the corresponding link, or during the purchase process. Once registered, you will receive an email confirming that the process has been carried out successfully and a reminder of the access data.

From the account you can make purchases, check the order history, change the password, modify the personal data, modify the shipping and billing addresses, make comments, and other procedures or procedures related to your purchases.

In addition, at any time, you can access your private account to check personal information and addresses and, if necessary, correct errors that may have existed in entering the data or update them. Shipping and billing addresses may also be corrected or updated throughout the purchase process.

As a User, you can unsubscribe at any time by sending an email, from the address you want to unsubscribe, to the address elephantsevilla@gmail.com, which will lead to the cancellation of your personal data.

In any case, the creation and cancellation of a user account will be governed by the provisions of the Privacy Policy.

Purchasing process

buy on Elephant Rooms It's easy and simple, you just have to follow the following steps:

1º.- Select the products you wish to purchase from among those offered by Elephant Rooms. By clicking on each product, you can access its file, which includes a detailed description with the information, main features and price. If you need more information, do not hesitate to ask us. NOTE: In the case of product sheets with photographs, the products may suffer slight variations in color or texture with respect to the photograph that appears on the web, due to different factors, for example, the resolution of your monitor. However, we will do our best to make the images as faithful as possible to reality.

2º.- Once you have selected the product / s that you want to buy, you must press the "Add to cart" button, the product being added to your shopping cart. If you wish, you can continue adding more products to the cart, or proceed directly to the payment.

3º.- Once the product selection has been completed, a summary will appear identifying the selected item / s. Finally, to continue with your order, you must press the "Finish purchase" button.

4º.- As we have indicated in previous sections, at the end of your purchase, you must register, indicating your contact information and address. In your next purchases you will not have to enter your data again, as they will be stored in your User Account.

5º.- Finally, you must accept these Conditions of Sale and choose the means of payment for your order from among those offered by Elephant Rooms (see next section).

6º.- Once the purchase process is completed, we will send you an email detailing the details of the purchase, as well as proof of purchase or invoice. If you do not receive this email within 24 hours, or if you appreciate any error in the data entered, please contact us by any of the following means:

Calling 954 774 444
Notifying it in the «Contact» section of this website
By writing to the email address elephantsevilla@gmail.com

You can request a paper invoice by contacting us, within 15 days after purchase, and we will send it to you without any additional cost.

Payment Methods

Elephant Rooms It has several payment methods to facilitate your purchase:

  • Credit or debit card
  • Store payment

Next, we specify the conditions for each of these forms of payment.

à Credit or debit card

Payment by credit or debit card is made through the secure payment gateway of the bank. Through this payment method, Elephant Rooms never collects or manipulates any customer data related to their card number. All data is processed directly by the bank, so that Elephant RoomsYou can always offer the greatest security, transparency and confidentiality in the transaction.

The cards currently supported by the payment gateway are Visa, Mastercard and Maestro, in addition to those belonging to the networks 4B, Red 6000 and Servired. If you have any questions, contact us and we will assist you to clarify any concerns.

à Store Delivery

Elephant Rooms offers you the option of picking up your order at our own facilities, located at C / Antonio Perez Tinao Nº14 - 41100, Coria Del Rio, Seville.

Send conditions

Shipments will be made to:

  • Peninsular Spain
  • Balearic Islands
  • Ceuta and Melilla
  • Portugal

The shipment will be made by the express courier company MRW. The delivery time to your home will be from 24 to 72 hours (business hours) depending on the destination population.

Shipping will be free for orders over € 70. In all other cases, the shipping price will be:

  • Peninsula: € 4,90 - 24 / 48h
  • Regional, border and provincial: € 4 - 24 / 48h
  • Balearic Islands: € 6,20 - 48 / 72h
  • Portugal: € 6,90 - 48 / 72h

The courier company usually delivers during business hours, so if you have any time preference for delivery, you can indicate it in the order comment and we will try to comply (to the extent of the route and schedule possibilities of the transportation).

Delivery deadlines

The delivery time is shown during the purchase process, and it implies your acceptance of it. If a specific date is not indicated, the LGDCU will be attended to, which indicates that the maximum delivery period will be 30 calendar days from the conclusion of the contract.

In the event of non-compliance with delivery times, you must indicate an additional period appropriate to the circumstances that caused the initial delay. In the event that we are not able to deliver the property within that additional period, you may terminate the contract.

The previous paragraph will not apply if the delivery period is essential in view of all the circumstances that concur in the conclusion of the contract or when you have informed us, before the purchase, that delivery before a certain date is essential. or on a certain date. In such cases, you can terminate the contract immediately.

In any case, if the contract is terminated, the amounts paid will be reimbursed in full.

In some cases and depending on the availability of the product, a stock-out (lack of stock) may occur. Our staff will contact you to give you a solution and to inform you of the delivery time once the selected product is available.

IMPORTANT: In general, we are not responsible for the breach or delay of obligations that are due to causes beyond our control, such as force majeure (confinement due to a state of alarm, for example), natural disasters, strikes, accidents, etc. . If any incident arises, we will contact you to solve the incident.

Prices, taxes, fees and duties

Prices are expressed in Euros. Elephant Rooms You are not obliged to supply products (even if the Shipment Confirmation has been sent) if the error in the price is obvious and unambiguous and could have been reasonably recognized by the customer as an incorrect price.

The prices of the products of Elephant Rooms They may vary, but (except as set forth above) the possible changes will not affect orders with respect to which a Shipment Confirmation has already been sent.

The following taxes will apply to the articles on our website:

  • The PVP of the items with shipping address to the Peninsula and Balearic Islands includes VAT in any case.
  • The RRP of the articles with shipping address to Portugal, and the buyer being a natural person (private) includes the VAT of the country of origin.
  • The RRP of the articles with shipping address to Portugal, and the buyer being a company or professional, does NOT include VAT as long as it is registered in the Intra-Community Operators Registry (in which case they will have to provide us with the valid Tax Identification Code ). In case of not being registered as OI, the RRP will include the VAT corresponding to the country of origin.
  • The RRP of the articles with a shipping address to Ceuta and Melilla does NOT include VAT, since the operation is treated as an export. The price indicated on each item is its final price for shipments to these destinations. Elephant Rooms will not be responsible for the DUA or import and tax expenses (ISPI, IGIC), fees or tariffs generated at the customs office of destination, if applicable.

Returns

En Elephant Rooms We wish satisfaction with your order. Therefore, we provide several methods to return an item that may not fit your needs or expectations. Possible cases of return or withdrawal:

  1. The product is wrong, has a defect or has been damaged during transport:

We pay close attention to all our items and shipments being in perfect condition. Yes, even so, you will get a wrong or defective item, you have a maximum term of FIFTEEN (15) days natural from their reception to contact us through elephantsevilla@gmail.com or by calling us at 954 774 444. Before opening the product, check that the packaging matches the requested one: color, size, finish, etc. In the event of any anomaly, also make a claim as soon as possible.

When the product has been damaged during transport, it is essential that you notify us and, if possible, note the incident on the carrier's delivery note.

Products must be returned in a way that is protected, including them in a protective case or bag.Elephant Rooms makes available to the buyer a transport company for the withdrawal of the merchandise, totally free. If you wish to return the merchandise with a transport company other than the one proposed by Elephant Rooms, and the selected transport company offers higher rates, you must assume the difference in the cost of transport.

  1. Withdrawal:

We don't want you to keep anything you don't like, so you can return an item if it doesn't meet your expectations. Therefore, in accordance with the provisions of the LGDCU, and provided that you are a buyer of an item for private use, you have the Right of Withdrawal, by virtue of which you can return the product, provided that it is not a digital product of which download has started.

The exercise of this right of withdrawal will have to be carried out in a maximum term of FIFTEEN (15) days natural upon receipt. You must notify us, through the email elephantsevilla@gmail.com, of your decision to withdraw from the purchase made (you can use the following withdrawal form, if you wish). [ATTACH MODEL OF WITHDRAWAL AT THE END OF THIS DOCUMENT]

In order to exercise this right, the product must be in perfect condition and keep the original packaging, as well as all parts. In case the products do not arrive in perfect condition Elephant Rooms reserves the right to pay a lower amount on the return, a circumstance that will be notified to you.

The refund of the purchase amount will be made once the condition of the merchandise has been verified, through the same means of payment used in the purchase and, in any case, before 14 calendar days have elapsed from the reliable receipt of the withdrawal request, as long as it is Elephant Rooms who manages the collection of the article. In case you return the item through a transport company of your choice, the period of 14 days will begin to compute from the moment you Elephant Rooms have effective knowledge of the shipment of the merchandise or, failing that, from the reception of the merchandise.

The return costs derived from the exercise of the right of withdrawal will be borne by the buyer.

  1. If you have not received your order yet:

If you have not yet received the order and want to cancel or modify it, you just have to inform us of the changes you want to make, without this incurring any cost in case your order has not yet been processed.

Contact For Returns:

* Telephone: 954 774 444
* Notification through this website in the "Contact" section
* Email: elephantsevilla@gmail.com

All product returns, along with their original protected packaging, should be addressed to the following address: C / Antonio Perez Tinao Nº14 - 41100, Coria Del Rio, Sevilla

Warranty

Except for those that, by their nature, are excluded from the consumer goods guarantee regulations, all our products are guaranteed at the national level, against manufacturing defects during two years from the date of purchase (or delivery date, if later), or one year if the item is not new.

We will respond to the lack of conformity, of which the buyer must inform us within two months of being aware of it.

If the defect or lack of conformity arises in the first 6 months from the delivery of the article, whether it is a new product or a second-hand product, it is presumed that the defect or lack of conformity already existed when the product was invoiced (or delivered, if at a later time), that is, that there is a defect of origin or factory of the product, unless we can demonstrate that the defect or lack of conformity is not of origin but that it is due, for example, to a misuse or maintenance given by the buyer.

On the other hand, if the defect or lack of conformity arises after the first 6 months and up to 2 years, the presumption that the defect comes from the factory does not exist.

In the event of a defective product, we may proceed, as appropriate, with the repair, replacement, price reduction or termination of the contract, procedures that will be totally free for the buyer (including transportation costs, if any).

Therefore, defects and damage caused by external events, accidents, use not in accordance with our instructions or those of the manufacturer (incorrect use) or habitual wear and tear are excluded from the guarantee. Also, products modified or repaired by the customer or any other person not authorized by Elephant Rooms, as well as the products that are the subject of a specific contract. In these cases, the consumer must take charge of its repair.

By regulation, and unless proven otherwise, it will be understood that the products are in accordance with the contract as long as they meet all the requirements expressed below:

  1. a) They conform to the description made and possess the qualities of the product that we have presented to the consumer and user in the form of a sample or model.
  2. b) They are suitable for the uses to which similar products are ordinarily destined.
  3. c) Present the usual quality and performance of a product of the same type that the consumer and user can reasonably expect, taking into account the nature of the product.

Conflict resolution

As required by the new European regulations, we inform users of the existence of a European dispute resolution platform for online contracting. Thus, for the resolution of consumer disputes (pursuant to Art. 14.1 of Regulation (EU) 524/2013), the European Commission provides an online dispute resolution platform that is available at the following link: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=ES